Increase
customer satisfaction by offering personalized call treatment.My Journey of Growth and Innovation at ComputerTalk
by Robert Luciani | Published On July 29, 2024
I’ve been part of the ComputerTalk family since 2015. My journey here has been nothing short of amazing, and I’m excited to share my story with you. I started at ComputerTalk as a summer student, eager to dive into the world of technology. From those early days, I knew this was the place for me. The hands-on experience and the dynamic environment were exactly what I was looking for.
How did I land a career at ComputerTalk?
In 2017, after graduating from Queen's University with a degree in electrical engineering, I transitioned into a customer service role. This was a pivotal moment in my career. It provided me with a solid foundation in understanding customer needs and the intricacies of our products. Working in customer service taught me the importance of empathy and problem-solving. It was incredibly rewarding to help clients navigate their challenges and see the immediate impact of our support.
One of the things I love most about working at ComputerTalk is the commitment to flexible schedules and independent work management. The flexibility here has been crucial for my work-life balance. It allows me to manage my time effectively and pursue my interests outside of work, which in turn keeps me motivated and focused.
Endless opportunities
As my career progressed, so did the opportunities to take on exciting and challenging projects. This journey led me to a role in incident management, where I could leverage both my technical skills and customer service experience to oversee and resolve critical issues. Incident management has been a thrilling part of my career. It's about being the problem-solver in high-pressure situations and ensuring our systems run smoothly. The thrill of tackling complex issues and seeing them through to resolution is unparalleled.
Over the past nine years, I’ve witnessed and contributed to the growth and evolution of ComputerTalk. The culture of continuous learning and the support for pursuing innovative projects have been a significant factor in why I’ve stayed with the company. ComputerTalk is a place where you are encouraged to push boundaries and explore new ideas. The support from my colleagues and the leadership team has been instrumental in my professional growth.
Continued growth and success at ComputerTalk
My journey is a testament to what makes ComputerTalk a unique and inspiring place to work. From a summer student to a key player in incident management, I’ve embraced every opportunity to learn and grow. I am grateful for the journey and excited about what the future holds. ComputerTalk is not just a workplace; it’s a community that fosters innovation and personal development.
Thank you for letting me share my story. Stay tuned for more stories from our incredible team, who make ComputerTalk the thriving, dynamic company it is today.
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