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customer satisfaction by offering personalized call treatment.Richard Damra: Growth and Development at ComputerTalk
by Richard Damra | Published On February 24, 2025
ComputerTalk provides diverse growth opportunities and a supportive team makes the learning process seamless.
From Application Quality Assurance (App QA), which focuses on testing changes tailored to specific clients, to Product Quality Assurance (Prod QA), which entails testing ice related products, ComputerTalk has provided different opportunities to grow. Transitioning teams is always challenging but the people here have been supportive and helpful. The main challenge was learning a new testing process and learning the inner workings of ice.
Starting in Application Quality Assurance
Starting at ComputerTalk in 2018 right after graduation was exciting because it was the start of a new career. Everyone at ComputerTalk was very welcoming! Thanks to my coworkers, I was able to pick up what I needed to do for the team fairly quickly. I am very appreciative of the trainers who played a key role in helping me understand call flows. Over the next couple of years, I felt like I became a core member of the App QA team and continued to further develop my skillsets. In App QA, I was responsible for testing call flows developed for clients
A new chapter
After spending 3 years in App QA, I decided it was time for a change of pace and sought to move to Product QA. I was interested in a new challenge and in learning more about the nitty gritty details of our ice Contact Center products. The transition was challenging, as I had to learn the ins and outs of a new team but also had to pick up on load testing at the same time. Load testing is essentially a stress test where servers and systems are put under heavy stress, and we analyze their performance.
My responsibility shifted from testing call flows to testing systems under stress. Moving to Product QA also presented me with the opportunity of having my own unique role as the team’s primary load tester. This opportunity has exceled my growth and technical skillset, and I could not have done this without the help and support of everyone at ComputerTalk.
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