IVR Benefits
Increase
customer satisfaction by offering personalized call treatment.
Decrease
call times.
Improve
efficiency and productivity.
Automated
speech recognition.
Free
up resources through automation.
Increase first contact resolution by routing to the
appropriate agent.
Reduce
operational costs.
Track
and report the journey of every call.
Gain
Automated Speech Recognition
Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.
IVR and Contact Center Continuity
IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.
Outbound IVR
Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus
TOPICS
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Sample Applications
The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.
We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.
- Appointment Scheduler
- Auto Attendant
- Bill Payment
- Billing and Account Inquiry
- Call Routing
- Check Ordering
- Claim Filing and Processing
- Credit Card Activation
- FAQs
- Hear Shift Schedules
- Listen to Human Resources Listings
- Policy Renewal or Coverage Changes
- Traffic Enforcement - Pay Tickets by Phone
Auto Attendant
ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.
Advantage
When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.
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Sunny Sun: A journey of growth and collaboration at ComputerTalk
Working as an Application Developer:
Unlike traditional software developers, this role collaborates with multiple functions: Quality Assurance, Project Owners, Customer Support, clients, Sales, and more. To me, this is the best part of this position. I don't feel like it's just me and my computer.
At ComputerTalk, we provide custom ice Contact Center solutions based on customer needs. We integrate with CRM platforms, banking systems for automated IVR applications, and customer-owned software for screen pops to optimize agent handling. There are so many interesting projects to talk about! One of the projects we worked on was integrating Java with Lagan for one of our customers. I love having the opportunity to work with customers in different industries and understanding their specialties.
Looking forward to my future at ComputerTalk
The supportive environment here at ComputerTalk has allowed me to thrive and unleash my full potential. Whether it’s through mentorship, training programs, or opportunities for learning and development, I feel confident to take on new challenges and push beyond my comfort zone. I have really enjoyed working with so many talented and friendly coworkers. We always say it’s like a big family. And YES IT IS! I look forward to expanding my role at ComputerTalk and continuing to share wonderful experiences with new faces.