Increase
customer satisfaction by offering personalized call treatment.Victor Pawa: How mentorship and teamwork shaped my career at ComputerTalk
by Victor Pawa | Published On September 25, 2024
Ever since I started at ComputerTalk, my time here has been both rewarding and transformative. I've had the opportunity to grow professionally, collaborate with talented individuals, and contribute to meaningful projects that make a real impact.
When I first joined ComputerTalk as a fresh-faced grad with limited project management experience, I was a bit like a fish out of water. But instead of floundering, I found myself swimming with the best of them—thanks to the incredible mentorship and support I received.
At ComputerTalk, what’s truly cool is the way we balance guidance with independence. I was paired with seasoned project managers who shared their wisdom and, at the same time, gave me the space to dive into projects and learn by doing. It’s like having a personal coach who not only cheers you on but also gives you the freedom to run your own plays.
Seven years later...
Why have I stayed for over seven years? It’s simple. The people here aren’t just colleagues—they’re family. Whether it's brainstorming solutions or sharing a laugh over coffee (or both), the relationships I’ve built at ComputerTalk are what make coming to work every day a joy. Plus, the flexibility of hybrid work means I get the best of both worlds: a great team and a comfortable home office.
More from our blog
Contact centers are the backbone of customer experience, serving as the first point of contact for resolving issues, answering queries, and building brand loyalty.
It’s been 20 years since I started with ComputerTalk, so it’s an interesting time to reflect on how I got here, what I’ve done, and what made me stay.
.png?sfvrsn=946021e5_1)
Discover key strategies to enhance customer journeys with effective touchpoint analysis and customer experience enhancement.
