IVR Benefits
Increase
customer satisfaction by offering personalized call treatment.
Decrease
call times.
Improve
efficiency and productivity.
Automated
speech recognition.
Free
up resources through automation.
Increase first contact resolution by routing to the
appropriate agent.
Reduce
operational costs.
Track
and report the journey of every call.
Gain
Automated Speech Recognition
Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.
IVR and Contact Center Continuity
IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.
Outbound IVR
Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus
TOPICS
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Sample Applications
The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.
We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.

- Appointment Scheduler
- Auto Attendant
- Bill Payment
- Billing and Account Inquiry
- Call Routing
- Check Ordering
- Claim Filing and Processing
- Credit Card Activation
- FAQs
- Hear Shift Schedules
- Listen to Human Resources Listings
- Policy Renewal or Coverage Changes
- Traffic Enforcement - Pay Tickets by Phone
Auto Attendant
ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.
Advantage
When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.
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Yuke Guo: Navigating new challenges
As expected, the interview was both personal and technical. I was asked to do puzzles, including drawing and dictating instructions back to them. When walking back to my car, I thought, ‘wow that was kind of ‘fun?’ despite being rained on, and my knees still feeling like jelly. I really wanted the opportunity to return to a job that seemed so unique and interesting and drove off hopeful.
A new beginning
After getting the job as a quality assurance tester and starting my first day, I was filled with excitement instead of the nerves I felt for my interview. It’s been fun and exciting meeting everyone, seeing what it’s like working at an in-person office job, and, of course, getting to try out the cool lunch program.
What surprised me the most was my excitement about the actual product itself, ice. I was fascinated by its components, the significance it holds in the tech world, and how various pieces come together to create a cohesive whole. The demo was overwhelming, but I love overwhelming! I knew if I took the time to break up the components, I would be satisfied when I understood it.
My role as a quality assurance tester
I knew that this job would be challenging, but I was at a part of my career growth process where I wanted to expand my knowledge of tech as much as possible, so challenging was what I needed. Learning the workflow of how the company operated was also an eye-opening experience for someone who had only worked with small companies, and with smaller, more isolated teams before. I felt like a frog leaving the well.
Seeing how functions are managed and how teams are divided and collaborate with each other under function owners really cemented that this management structure is what I’d thrive best in at a job – and hope to have in the rest of my career wherever it goes. Everything I did suddenly had more purpose than just completing something for myself, as it will now affect others. This was more than enough motivation to begin improving everything I wanted to work on: writing clearer instructions that others can easily follow, finding more creative/strategic ways a product could be tested, and learning how to consult developers all with different personalities and quirks.
Ever since I joined ComputerTalk, I feel like I have continued to evolve alongside the product. The skills I have developed over the course of the year and the guidance I have received from my team, have played a pivotal role in shaping my professional growth
As the product evolves, so do I—constantly learning, adapting, and finding new ways to add value to the team and our product, ice!