At Enterprise Connect 2025, the evolving role of AI in customer experience (CX) took center stage. The event highlighted the importance of a holistic CX approach, where AI plays a key role in enhancing customer journeys.

In 2025, nothing has a bigger impact on any company’s chances of success than their approach to customer experience. Every interaction you have with a customer, whether it’s a sales call or a response to a service request, can make or break your chances of sustainable growth.

Learn all about how IVR solutions benefit utilities companies, and discover the best practices for using IVRs effectively in this guide.

My journey first started at ComputerTalk back in 2019, right out of university, on the Application Development team.

At ComputerTalk, innovation never stops — and we’re excited to announce that our newest version, ice 15, is now generally available as of May 5th, 2025!

Microsoft recently announced Microsoft Teams Phone extensibility at Enterprise Connect. ComputerTalk is excited to work with Microsoft on another early adopter project, continuing our commitment to innovation and seamless integration within the Microsoft ecosystem.

Think that call centers are just for managing customer-facing communications? Think again. In today’s fast-paced and ever-evolving business world, your employees need a streamlined and intuitive way to access support, share information, and submit inquiries too. That’s where an internal call center comes in to turbocharge team alignment.