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How ice Contact Center is Addressing Businesses’ Top 3 Customer Service Challenges

A Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
ice Contact Center 14 is Here!

We’re pleased to announce the general availability of ice Contact Center 14! ice 14 includes a number of new features and functionalities that can enhance contact center operations and customer experiences.
How to Maintain a Human Touch While Embracing Customer Service Automation

It’s no secret that many areas of everyday life and business are becoming increasingly digitized.