Skip to main content Skip to navigation

TOPICS

ASK US A QUESTION

Q&A Form Loading...


{{'qAndAReqForm.recaptcha.invalid' | getString}}

Call Center Automation Software: Best Tools for 2025

It seems like call center automation is everywhere these days, from chatbots and virtual agents to quality assurance and workforce management software.
How to Maintain a Human Touch While Embracing Customer Service Automation

It’s no secret that many areas of everyday life and business are becoming increasingly digitized.
Copilots for Customer Service and New Developer Tools - Microsoft Ignite 2023

Microsoft Ignite 2023 just wrapped up, and the first thing I'll say is that the organizing team clearly listened to the feedback from last year, because the event as a whole was significantly improved over 2022.