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BLOGS

  • Introducing ComputerTalk's rebrand

    by Erina Suzuki | Published On January 7, 2024

    In a world that's constantly evolving, so are we. We're kicking off the new year with a rebrand, and we're super excited to share what’s new!

  • ComputerTalk releases ice 12.1

    by Erina Suzuki | Published On November 22, 2023

    Cloud Contact Center Solution with Tethr and Community WFM Integration

  • ComputerTalk has Secured the Top Position as the Preferred Support Provider

    by Anastasia Micic | Published On September 22, 2023

    ComputerTalk is excited to share that our customer service team has been rated as 100% effective and knowledgeable by our customers in Info-Tech Research Group’s SoftwareReviews report.

  • ComputerTalk Client Reviews Featured in InfoTech Research Group's Report

    by Erina Suzuki | Published On August 18, 2023

    We are excited to share that ComputerTalk has once again demonstrated its devotion to client satisfaction and received exceptional feedback from our customers in InfoTech Research Group’s SoftwareReviews report. This accomplishment showcases our technical skills and commitment to being transparent, trustworthy, and focused on our clients.

  • ComputerTalk’s ice Contact Center Leads in Ease of Customization Category

    by Anastasia Micic | Published On July 7, 2023

    ComputerTalk is pleased to announce that we have been scored as a leader against competitors in the Ease of Customization category in InfoTech Research Group’s Software Reviews.

  • Staff Spotlight: Bernie Lee

    by Bernie Lee | Published On June 16, 2023

    It was that one Spring morning a number of years ago that I made the call (a cold call, in fact). The snow had melted, the ground was just thawing, and trees were starting to bud once again. It was a call to a young company, merely six years in existence, that had specialized in voice IVR systems with a platform called Glacier. It was advanced self-serve technology running on high-density telephony boards with analog lines and ISDN PRI trunks. (It has since morphed into a feature-rich omnichannel contact center product.)

  • ComputerTalk stands out from its competitors by exceeding client expectations

    by Erina Suzuki | Published On May 5, 2023

    ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.

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5 Ways Financial Institutions Are Elevating Their Customer Experiences

Banking experiences have evolved greatly since the days of traditional banking. Over the past few years, financial institutions have incorporated advanced technologies such as artificial intelligence (AI), omnichannel capabilities, and integrations with third-party applications to enhance their customer banking experiences....
ComputerTalk has Secured the Top Position as the Preferred Support Provider

ComputerTalk is excited to share that our customer service team has been rated as 100% effective and knowledgeable by our customers in Info-Tech Research Group’s SoftwareReviews report.
Staff Spotlight: Lois Graham

In this Staff Spotlight, Lois talks about what she does as an Implementation Specialist, how she got to where she is today, and what she loves about working at ComputerTalk.