Increase
customer satisfaction by offering personalized call treatment.-
Conversational AI for Contact Centers: The Complete Guide
by Nicole Robinson | Published On August 29, 2024
Evolving customer expectations, combined with rising talent shortages in the contact center has led to a massive increase in the number of companies adopting AI-powered tools.
-
ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report
by Erina Suzuki | Published On October 20, 20239315ede0-be56-40f6-b51e-e4370cde6637.png?sfvrsn=de0ffb5a_1 "05 - ComputerTalk - Quote 2 (2)")
InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.
-
Why Excellent Customer Service Is Important and How to Improve It
by Erina Suzuki | Published On July 14, 2023
Excellent customer service plays a critical role in an organization’s long-term success. It directly impacts customer loyalty, brand reputation, and revenue growth—making it more than just a support function.
-
What is a Contact Center?
by Erina Suzuki | Published On June 2, 2023
A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
-
ComputerTalk stands out from its competitors by exceeding client expectations
by Erina Suzuki | Published On May 5, 2023
ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.
-
Best Practices for Delivering First-Class Customer Service
by Nicole Robinson | Published On February 10, 2023
Creating a memorable customer service experience begins with following best practices. By consistently prioritizing empathy, responsiveness, and effective communication, businesses can leave a lasting impression on their customers.
-
Multi-Contact Handling: The Complete Guide
by Shaundalee Carvalho | Published On November 21, 2022
Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents.
Excellent customer service plays a critical role in an organization’s long-term success. It directly impacts customer loyalty, brand reputation, and revenue growth—making it more than just a support function.
Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as...
Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents.