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Call Center Burnout: A Complete Guide

Employee burnout is a major problem in call centers. Learn about the signs and best practices to prevent call center burnout.
Staff Spotlight: Jennifer Sutcliffe

I am the 7th child out of an 8 child family. I learned early on that I was part of not just a family but a team. There was a big age difference, but that did not stop us from...
The Complete Guide to Handling Challenging Customers

If you work at a contact center, you’ve probably encountered angry and frustrated customers from time to time.