Increase
customer satisfaction by offering personalized call treatment.Proudly Canadian: ice Contact Center and ComputerTalk’s Commitment to Homegrown Innovation
by Shaundalee Carvalho | Published On February 7, 2025
As many Canadians have recently become more conscious about buying Canadian, ComputerTalk is proud to be a Canadian business. As fellow Canadians, we want to say thank you to our customers for choosing to support a homegrown product. If you’re not a customer yet but are currently looking for a Canadian contact center, you’ve come to the right place!
Supporting Canadian technology and innovation, along with the wider Canadian economy, has always been important for providing jobs and opportunities in Canada. It becomes even more important during periods when the political climate makes buying Canadian the most attractive option by far.
As a Canadian company, we stand with Canada and encourage our fellow Canadians to support homegrown goods and services. We are proud to offer a Canadian contact center product and are honoured to be able to help Canadian businesses do their part in the ongoing initiative to buy Canadian.
ComputerTalk is the developer of ice Contact Center. ice is an omnichannel, Microsoft Teams native cloud contact center solution that can work with a variety of network connectivity options, including our own softphone, icePhone, developed completely in-house. We offer custom applications and integrations to support the unique needs of our customers.
A Legacy of Canadian Excellence
ComputerTalk was founded in Markham, Ontario, in 1987 and has continued to be owned and operated in Canada for almost 40 years. ComputerTalk’s ice Contact Center was designed and developed in Canada, by Canadians. We have never acquired or merged with other companies, nor outsourced product development, meaning that ice is a completely homegrown product.
We are one of the most experienced contact center providers in the industry and have won various awards over the years, including, most recently, the 2024 UC Award for Best Microsoft Teams Contact Center Solution from UC Today.
Today, 96% of our staff reside in Canada. The majority are based near our headquarters in Markham, Ontario, with additional staff across three other provinces.
Though we do have global offerings, we primarily serve Canadian organizations across a wide range of industries, including agriculture, retail, construction, healthcare, education, finance, manufacturing, utilities, technology, and multiple levels of government. We serve customers in 9 of 10 provinces and 1 of 3 territories. Some of our customers include BC Children’s Hospital Foundation, London Health Sciences Centre, NT Power, QuadReal, Sunshine Coast Credit Union, and Western Canada Lottery Corporation, to name a few.
Compliance and Data Sovereignty in Canada
As with any product, it is important that your contact center complies with the relevant laws and regulations governing its operation. One of the key benefits of purchasing a Canadian contact center product is the peace of mind that comes from knowing your contact center complies with Canadian regulations.
In addition to international and non-Canadian regulations, ice Contact Center complies with a number of Canada-specific data privacy legislations, including the Personal Health Information Protection Act (PHIPA), the Freedom of Information and Protection of Privacy Act (FIPPA), and the Personal Information Protection and Electronic Documents Act (PIPEDA).
ComputerTalk also ensures data sovereignty by hosting data in Canadian data centers.
Supporting Canadian Businesses and the Economy
ComputerTalk contributes to the Canadian tech industry and the wider economy in a number of ways. With 96% Canadian staff, we are creating jobs in Canada and investing in Canadian talent and innovation. We primarily hire alumni of Canadian educational institutions and continue to provide opportunities for growth throughout their careers, ensuring that Canadian talent is nurtured and empowered for today and for the future.
Why Choose a Canadian Contact Center Solution?
Choosing a Canadian contact center not only benefits Canada’s people and economy as a whole, but also directly benefits your organization. Nobody understands Canadians better than other Canadians. We know how you do business in Canada because we do it too. We understand Canadian business needs; we adhere to Canadian privacy laws; we offer training, documentation, and 24/7 Canada-based customer support in both English and Canadian French; and our cloud contact center offers remote work capabilities because we know that sometimes there’s going to be too much snow and ice for your agents to get to work safely – we’ve been there too.
Conclusion
Whether you want to create jobs close to home, invest in Canadian innovation, keep your data inside Canada’s borders, or just receive bilingual customer support, there are countless reasons to choose a Canadian contact center. Buying Canadian sounds pretty good, eh?
ComputerTalk is proud to say that our ice Contact Center is and always has been Canadian. After all, there’s nothing more Canadian than ice.
To learn more about how a Canadian-built contact center solution can support your business, contact us to request a demo.
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