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Microsoft Teams Auto Attendant and Call Queues vs. Teams Certified Contact Center

You probably know what Microsoft Teams is and you’ve likely used it for internal communication within your organization.
5 Ways Financial Institutions Are Elevating Their Customer Experiences

Banking experiences have evolved greatly since the days of traditional banking. Over the past few years, financial institutions have incorporated advanced technologies such as artificial intelligence (AI), omnichannel capabilities, and integrations with third-party applications to enhance their customer banking experiences....
Microsoft Teams Certified Contact Center vs. Microsoft Dynamics 365 Contact Center

Delivering exceptional experiences to customers is non-negotiable for all businesses today. After all, great customer service doesn’t just improve employee retention; it enhances your profits.