Increase
customer satisfaction by offering personalized call treatment.-
Everything You Need to Know About Call Center Training
by Kent Mao | Published On March 13, 2024
Building an effective training program is an essential part of managing a call center.
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5 Key Strategies for Keeping Top Talent in Contact Centers
by Nicole Robinson | Published On March 6, 2024
Agent retention is the cornerstone of contact centers because the caliber of customer engagements significantly influences business results.
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ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report
by Erina Suzuki | Published On October 20, 20239315ede0-be56-40f6-b51e-e4370cde6637.png?sfvrsn=de0ffb5a_1 "05 - ComputerTalk - Quote 2 (2)")
InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.
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Elevate Your Customer Service Through Reporting
by Shaundalee Carvalho | Published On September 15, 2023
Trying to make a good strategic decision without data-based insights to back it up is like trying to ride a bike without wheels: difficult and potentially disastrous. When it comes to customer service, one of the best ways to get the information you need to guide strategic decisions is through your contact center reports. Contact center reports can help you decide if and when to hire more staff, increase training efforts, and more.
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The Power of Agent Evaluations in Customer Service
by Erina Suzuki | Published On September 8, 2023
In the world of customer service, the success of any contact center depends upon the agents' performance.
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Excellent customer service plays a critical role in any organization's success: here's why and how
by Erina Suzuki | Published On July 14, 2023
Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.
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3 Reasons to Enable Multi-Contact Handling in Your Contact Center
by Shaundalee Carvalho | Published On November 21, 2022
Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents. This ultimately increases agent efficiency, which can lead to increases in profitability, customer satisfaction, and customer loyalty. Read on to learn more about multi-contact handling and how it can benefit your organization.
Trying to make a good strategic decision without data-based insights to back it up is like trying to ride a bike without wheels: difficult and potentially disastrous. When it comes to customer service, one of the best ways to get...
In the world of customer service, the success of any contact center depends upon the agents' performance.
Since the COVID-19 pandemic began, society has seen significant growth in the prevalence of remote work. In the early days, it was considered a necessity for limiting the spread of the virus and supporting public health initiatives. Today, however, this...