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How can academic institutions leverage customer service as their competitive advantage?

The importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.
Contact centers: Protecting sensitive data with critical security controls

Contact centers continually generate user data through various media channels. Therefore, it is essential for cloud-based contact center providers to establish and maintain industry-standard security controls to support the handling and storage of sensitive information. Maintaining a secure contact center...
Call Center Burnout: A Complete Guide

Employee burnout is a major problem in call centers. Learn about the signs and best practices to prevent call center burnout.