Increase
customer satisfaction by offering personalized call treatment.-
What it really takes to build a chatbot
by Gabriel De Guzman | Published On September 24, 2025
Building a chatbot takes more than plugging in a tool. From clean data and structured knowledge bases to backend integrations and solid architecture, learn what it really takes to design a chatbot that delivers accurate, helpful results — and avoids frustrating your customers.
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Cloud Contact Center: Best Practices and Software for 2025
by Kent Mao | Published On March 27, 2024
Cloud contact centers provide an agile, scalable platform for customer service.
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Cloud Contact Center vs. On-Premises: What’s the Difference?
by Kent Mao | Published On December 13, 2023
When it comes to contact center solutions, there are more options now than ever before.
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ComputerTalk Client Reviews Featured in InfoTech Research Group's Report
by Erina Suzuki | Published On August 18, 2023.png?sfvrsn=b0bff99d_1 "03 - ComputerTalk - Wordcloud (1)")
We are excited to share that ComputerTalk has once again demonstrated its devotion to client satisfaction and received exceptional feedback from our customers in InfoTech Research Group’s SoftwareReviews report. This accomplishment showcases our technical skills and commitment to being transparent, trustworthy, and focused on our clients.
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Why 99.99% Uptime Matters for Contact Centers – and How to Get There
by Anastasia Micic | Published On June 9, 2023
Every minute of downtime risks lost revenue and missed service commitments. With cloud-based solutions and tools like icePhone, your business can deliver consistent, 24/7 customer service.
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What is a Contact Center?
by Erina Suzuki | Published On June 2, 2023
A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
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ComputerTalk stands out from its competitors by exceeding client expectations
by Erina Suzuki | Published On May 5, 2023
ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.
It is Employee Appreciation Day in Canada and the US! Celebrate this special day by showing employees your appreciation. Keeping employees happy and motivated can be challenging for any employer, and contact centers are no exception. Continue
reading to learn...
Modern government agencies are under growing pressure to serve citizens quickly, securely, and efficiently—especially as expectations rise for 24/7 support and digital-first services. Traditional in-person models no longer meet these demands. Fortunately, contact center technology provides a scalable, flexible solution....
To maximize the benefits of Chatbot and Live Chats to achieve your overall customer service goals, you need to understand what they are and each of their benefits.