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ACD vs IVR in Call Centers: What’s the Difference?
by Kent Mao | Published On March 20, 2024
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How to Align Microsoft Teams for Superior Customer Service
by Anastasia Micic | Published On March 19, 2024Explore how Microsoft Teams revolutionizes customer service in contact centers, fostering enhanced interaction, collaboration, and customer satisfaction.
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4 Key Strategies to Improve Government Emergency Call Centers
by Nicole Robinson | Published On March 13, 2024Government call centers play a pivotal role in crisis and emergency response, acting as the first point of contact for citizens seeking assistance.
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Everything You Need to Know About Call Center Training
by Kent Mao | Published On March 13, 2024
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How to Generate IVR Phone Scripts Using ChatGPT
by Kent Mao | Published On March 8, 2024
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5 Key Strategies for Keeping Top Talent in Contact Centers
by Nicole Robinson | Published On March 6, 2024Agent retention is the cornerstone of contact centers because the caliber of customer engagements significantly influences business results.
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How to Improve Patient Communication in Healthcare
by Nicole Robinson | Published On March 1, 2024
How to Enhance Every Touchpoint in a Customer’s Journey
Discover key strategies to enhance customer journeys with effective touchpoint analysis and customer experience enhancement.
Contact Center for Credit Unions: 3 Ways ComputerTalk Improved SCCU’s Operations
It's important for banks and credit unions to provide seamless member support through their contact centers. Learn how ComputerTalk’s ice solution made a quick and measurable impact on a BC-based credit union.
How to Make the Most of Customer Service Analytics in Call Centers
In a customer-centric world, relying on intuition alone no longer cuts it; data-driven strategies have become the lifeblood of effective business decisions. Contact centers, which were once dismissed merely as overhead costs, have undergone a transformation. Today, they stand as...