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Mastering iceSurvey: Enhancing Customer Feedback with Actionable Insights

On January 22nd, ComputerTalk hosted our latest Slice of ice webinar on iceSurvey, our built-in survey tool designed to capture valuable customer feedback. During this session, our Training & Documentation Specialist, Diane Vasquez, walked attendees through the features, setup, and...
Choosing a Contact Center Vendor: What to Look for in 2025

Knowing how to choose the right contact center vendor is more important than ever in today’s world. It’s not just about staying ahead of technological changes anymore. It’s about adapting to your customer’s ever-evolving expectations and preferences.
Microsoft Ignite Returns to Chicago: Bigger, Better, and Full of Ideas

This year, Ignite returned to Chicago for the first time since 2015, and that meant an even bigger venue, more days of content, and much better pizza!