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ComputerTalk releases ice 12.1
by Erina Suzuki | Published On November 22, 2023
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What is a Contact Center?
by Erina Suzuki | Published On June 2, 2023A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
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6 Software Integrations for Call Centers
by Erina Suzuki | Published On March 10, 2023Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
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Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!
by Erina Suzuki | Published On October 31, 2022Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!
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ComputerTalk is Sponsoring Surrey Hospitals Foundation’s Good Health Telethon and Radiothon
by Shaundalee Carvalho | Published On October 21, 2022ComputerTalk is pleased to announce that we will be sponsoring Surrey Hospitals Foundation’s 2022 Good Health Telethon and Radiothon on Saturday, October 22nd.
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Are you attending Microsoft Ignite 2022?
by Erina Suzuki | Published On October 11, 2022
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6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)
by Erina Suzuki | Published On September 29, 2022
4 Ways Financial Institutions Are Elevating Their Customer Experiences
Banking experiences have evolved greatly since the days of traditional banking. Over the past few years and partly as a response to the COVID-19 pandemic, financial institutions have incorporated technology to advance and enhance their customer banking experiences.
Slice of ice Recap: Connect with Customers on Any Channel
On Wednesday, February 17th, ComputerTalk presented their latest Slice of ice webinar: Connect with Customers on Any Channel. In this session, account owner Vithusan Jegatheeswaran discussed contact center trends and challenges, the meaning of omnichannel, how ice can help your...
ComputerTalk is Ready to RISE for BC’s Kids!
ComputerTalk is excited to announce that we will be sponsoring RISE for BC’s Kids, an annual television broadcast in support of BC Children’s Hospital Foundation (BCCHF).