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What is IVR in a Call Center?
by Nicole Robinson | Published On January 15, 2024Explore IVR's crucial role in modern call centers, optimizing customer interactions and operational efficiency with advanced technology.
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AI Transcription for Contact Centers: What You Should Know
by Kent Mao | Published On January 12, 2024
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Introducing ComputerTalk's rebrand
by Erina Suzuki | Published On January 7, 2024In a world that's constantly evolving, so are we. We're kicking off the new year with a rebrand, and we're super excited to share what’s new!
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How to Scale Call Center Operations with Microsoft Teams
by Anastasia Micic | Published On January 5, 2024Learn how Microsoft Teams integration empowers call centers to scale efficiently, ensuring seamless operations and exceptional customer experiences.
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How to Enhance Every Touchpoint in a Customer’s Journey
by Nicole Robinson | Published On December 23, 2023Discover key strategies to enhance customer journeys with effective touchpoint analysis and customer experience enhancement.
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The Benefits of Merging Traditional and Digital Communications in Contact Centers
by Erina Suzuki | Published On December 18, 2023Isolated contact center solutions are expensive for businesses and make it harder to meet changing customer needs.
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Contact Center for Credit Unions: 3 Ways ComputerTalk Improved SCCU’s Operations
by Anastasia Micic | Published On December 15, 2023
ice: The Contact Center for the Microsoft 365 Platform
One of the strengths of ice Contact Center has always been the application integration possibilities we offer. In the 30 years we’ve been in the industry, we’ve integrated into both commercial and bespoke CRM systems, databases of various stripes, workforce...
7 new Microsoft Teams features announced at Ignite 2019!
During the first day of Ignite, Marissa Salazar, Product Marketing Manager for Microsoft Teams announced 7 exciting new Teams features. Most of these are top features requested in the past year by users.
Introducing ComputerTalk’s NEW mobile app!
ComputerTalk has recently launched our iceChat mobile app. The iceChat app demonstrates ComputerTalk's iceMobile Connect capabilities by allowing you to connect to our Sales and Support teams or a self-service demo.