Skip to main content Skip to navigation

BLOGS

  • Top 2025 Trends in Customer Service

    by Anastasia Micic | Published On February 13, 2025

    Ready to transform customer experience in 2025? Discover the top customer service trends shaping today’s landscape, from agentic AI and hyper-personalization to employee experience.

  • Proudly Canadian: ice Contact Center and ComputerTalk’s Commitment to Homegrown Innovation

    by Shaundalee Carvalho | Published On February 7, 2025

    As many Canadians have recently become more conscious about buying Canadian, ComputerTalk is proud to be a Canadian business. As fellow Canadians, we want to say thank you to our customers for choosing to support a homegrown product. If you’re not a customer yet but are currently looking for a Canadian contact center, you’ve come to the right place!

  • Contact Center Vendor Support: How to Choose a Partner You Can Rely On

    by Nicole Robinson | Published On February 6, 2025

    Contact centers are the backbone of customer experience, serving as the first point of contact for resolving issues, answering queries, and building brand loyalty.

  • Mastering iceSurvey: Enhancing Customer Feedback with Actionable Insights

    by Erina Suzuki | Published On January 31, 2025

    On January 22nd, ComputerTalk hosted our latest Slice of ice webinar on iceSurvey, our built-in survey tool designed to capture valuable customer feedback. During this session, our Training & Documentation Specialist, Diane Vasquez, walked attendees through the features, setup, and best practices for using iceSurvey effectively.

  • Meet ComputerTalk at Enterprise Connect 2025

    by Erina Suzuki | Published On January 27, 2025

    We’re super excited to share that we’ll be attending Enterprise Connect 2025 this March! As a leading contact center provider, we’re thrilled to join the ultimate event for communication and collaboration technology. Stop by our booth #1230 to discover how we can help transform your contact center operations and take your customer experience to the next level.

  • The Guide to IVR Testing: Ensuring Seamless Customer Experiences

    by Nicole Robinson | Published On January 22, 2025

    IVR (Interactive Voice Response) systems are a common component of most contact centers. When these systems function effectively, they help to enhance customer experiences, enabling streamlined self-service, and ensuring callers reach the right agent or department.

  • Christopher Rodgers: From Learning to Leading

    by Christopher Rodgers | Published On January 16, 2025

    When I first discovered ComputerTalk, I took my time exploring their corporate LinkedIn account and website to get a better sense of not just what the company does, but also how employees felt about working there.

TOPICS

ASK US A QUESTION

Q&A Form Loading...

{{'qAndAReqForm.recaptcha.invalid' | getString}}
How to Make the Most of Customer Service Analytics

Customer service analytics help contact centers understand what’s happening now and what’s coming next. Learn how insights from segmentation, predictive, and real-time analytics improve customer experience, agent performance, and overall service efficiency.
Revolutionizing Retail: A Journey Towards Enhancing Customer Experience

Customer experience is crucial for any business, especially customer-facing organizations like retail companies. In this dynamic and highly competitive business environment, delivering high-quality customer service is a critical factor for success.
Elevate Your Customer Service Through Reporting

Trying to make a good strategic decision without data-based insights to back it up is like trying to ride a bike without wheels: difficult and potentially disastrous. When it comes to customer service, one of the best ways to get...