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13 Things to Consider When Choosing a Contact Center

Contact centers play a vital role in enabling communication between businesses and their customers. They also help build client relationships, resolve issues, and provide opportunities for sales.
The Pros and Cons of Working from Home – And How to Address the Cons!

Since the COVID-19 pandemic began, society has seen significant growth in the prevalence of remote work. In the early days, it was considered a necessity for limiting the spread of the virus and supporting public health initiatives. Today, however, this...
What are the Differences Between the 3 Models of Microsoft Teams Contact Center Certification?

Everyone knows that Microsoft Teams is a popular tool for organizational communications.