-
How Call Center Solutions Improve Education Enrollment
by Nicole Robinson | Published On April 9, 2024
-
How to Manage Cloud-based Contact Center Security
by Nicole Robinson | Published On April 5, 2024Explore the necessity of advanced security protocols for cloud-based contact centers and safeguarding your operations.
-
Contact Center Workforce Management: Best Software Tools in 2025
by Kent Mao | Published On April 5, 2024Workforce management tools are essential for running an efficient contact center. Learn more about different options for WFM software.
-
Don’t make your agents hunt for information
by Anastasia Micic | Published On March 28, 2024Happy Easter! Today we often think about spring being upon us and the chance to get chocolate eggs from the Easter bunny. While you may enjoy hunting for chocolate eggs, agents don’t love hunting for information. That’s why it’s important to enhance your agents’ productivity by providing them with the information they need.
-
Cloud Contact Center: Best Practices and Software for 2025
by Kent Mao | Published On March 27, 2024
-
25 Years of Service: My Journey at ComputerTalk
by Isaac Chan | Published On March 26, 2024I have been working at ComputerTalk for a quarter of a century! I can't count on one hand the events in my life that surpass this milestone.
-
Microsoft Operator Connect for Contact Centers: A Complete Guide
by Nicole Robinson | Published On March 22, 2024
Using Omnichannel Communications to Accelerate Ticket Sales Through your Contact Center
Follow Fan Fred below as he interacts with his favorite sports team, the iceville Beavers. See how the iceville Beavers enhanced Fan Fred’s experience throughout the season which lead to increased ticket sales.

ComputerTalk is on Microsoft AppSource
As a Microsoft Gold Certified Partner, member of TAP, and with three gold competencies and two silver competencies, there’s no doubt that ComputerTalk has strong ties with Microsoft. We are pleased to announce that you can now connect with us...

ice: The Contact Center for the Microsoft 365 Platform
One of the strengths of ice Contact Center has always been the application integration possibilities we offer. In the 30 years we’ve been in the industry, we’ve integrated into both commercial and bespoke CRM systems, databases of various stripes, workforce...
