Skip to main content Skip to navigation

TOPICS

ASK US A QUESTION

Q&A Form Loading...


{{'qAndAReqForm.recaptcha.invalid' | getString}}

How to Make the Best Use of Your Contact Center Dashboard

On Wednesday, April 21st, ComputerTalk presented our April Slice of ice webinar: Navigating iceMonitor 11. In this session, Training and Documentation Specialist Kathika Uthayakumar provided an overview of iceMonitor 11, discussed the new grid view and iceMonitor settings, and provided...
LCS to Teams: A History of ice Contact Center with Microsoft

From the early 2000s to our Teams Contact Center Certification earlier this year, ComputerTalk has been working alongside Microsoft for a long time to build the best products and integrations that we can for our customers.
8 Reasons You Should Add Webchat to Your Contact Center Today

While voice has been the channel traditionally associated with call centers for years, many modern contact centers have now evolved to include webchat capabilities.