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  • How to Meet KPIs and Boost Customer Satisfaction

    by Anastasia Micic | Published On November 1, 2023

    Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market


  • ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report

    by Erina Suzuki | Published On October 20, 2023

    InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.


  • 7 Reasons You Need Skills-Based Routing in Your Contact Center

    by Anastasia Micic | Published On October 12, 2023

    Enhance your contact center performance with skills-based routing.


  • Key Ways to Improve Customer Support Services

    by Nicole Robinson | Published On October 11, 2023

    Elevate your business with effective customer support strategies. Discover key approaches to optimize service quality, enhance customer satisfaction, and achieve long-term success.


  • How Conversational AI Can Enhance Customer Service in 2024

    by Erina Suzuki | Published On September 28, 2023

    Customer satisfaction is critical to running a successful business but maintaining a full-time customer service team can be expensive. This has often forced companies into a dilemma: choose between high customer satisfaction with higher operational costs or settle for lower costs with potentially dissatisfied customers.


  • ComputerTalk has Secured the Top Position as the Preferred Support Provider

    by Anastasia Micic | Published On September 22, 2023

    ComputerTalk is excited to share that our customer service team has been rated as 100% effective and knowledgeable by our customers in Info-Tech Research Group’s SoftwareReviews report.


  • Elevate Your Customer Service Through Reporting

    by Shaundalee Carvalho | Published On September 15, 2023

    Trying to make a good strategic decision without data-based insights to back it up is like trying to ride a bike without wheels: difficult and potentially disastrous. When it comes to customer service, one of the best ways to get the information you need to guide strategic decisions is through your contact center reports. Contact center reports can help you decide if and when to hire more staff, increase training efforts, and more.

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