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Ryan Ramoutar: Exploring New Opportunities

Hi, I’m Ryan! I’m thrilled to share a bit about my journey here at ComputerTalk and how my career has evolved over the years. It’s been an exciting ride, filled with opportunities to grow, challenges to overcome, and plenty of...
The Ultimate Guide to Call Center Queue Management: Strategies, Tools, and Best Practices

Nobody likes waiting in a queue. Waiting in a call center queue can be just as frustrating as waiting in line at a store.
Workforce Engagement Management for Contact Centers: A Guide

The contact center is a high-pressure environment, particularly now that customers expect faster, more personalized, and more strategic support from every company. In this space, maintaining high levels of employee engagement is crucial to preserving productivity and customer satisfaction.