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ComputerTalk Releases ice 13
by Anastasia Micic | Published On February 23, 2024ComputerTalk, a CCaaS provider located in Markham, Canada, is excited to announce the upcoming release of ice 13. Following the recent release of ice 12.1, version 13 provides more enhancements to the current features and tools. Continue reading to discover the latest improvements in ice Contact Center.
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Byron Yu - a journey of self-discovery and transformation at ComputerTalk
by Byron Yu | Published On February 22, 2024As I sit back and contemplate the journey of two decades with ComputerTalk, it's hard not to feel a profound sense of gratitude and introspection.
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Top 5 Advanced Capabilities of Microsoft Teams Integrated Contact Centers
by Nicole Robinson | Published On February 22, 2024The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.
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Slice of ice Recap: Navigating iceReporting
by Shaundalee Carvalho | Published On February 16, 2024On Wednesday, February 7, ComputerTalk hosted our latest Slice of ice webinar. During this session, one of our training and documentation specialists, Diane Vasquez provided an overview of iceReporting and discussed key iceReports, how to schedule reports, what’s new in the latest version of iceReporting, and some tips for using iceReporting.
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5 Ways to Spread Love to Your Contact Center Agents This Valentine’s Day
by Shaundalee Carvalho | Published On February 14, 2024Happy Valentine’s Day! On this day of love, we often think about ways we can show love and appreciation to the important people in our lives. But while it may not be your first thought, today is also a great opportunity to think about how we can show love on a larger scale.
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AI Chatbots in Customer Service: A Guide
by Kent Mao | Published On February 14, 2024AI chatbots have become a major part of our daily lives. Learn more about these modern, AI-powered virtual agents.
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Omnichannel vs. Multichannel Contact Center: What's the Difference?
by Kent Mao | Published On February 7, 2024
How are Microsoft Teams Contact Centers Transforming the Customer Service Industry?
Revolutionizing the world of customer communication and support, Teams-certified contact centers are a game-changer in today's dynamic digital landscape, delivering seamless and engaging interactions that redefine the customer experience.
How to achieve 99.99% uptime for your contact center with icePhone
What is uptime and why is it so important? In short, the higher your uptime the more reliable you are as a contact center. Migrating to the cloud and/or integrating icePhone within your contact center can lead to a 99.99%...
Can Conversational AI Redefine the Future of Contact Centers?
In an era where customer experience is of paramount importance, contact centers face immense pressure to deliver exceptional service while simultaneously balancing operational efficiency and cost. Modern customers exhibit higher expectations and are less patient than their predecessors, causing traditional...