Increase
customer satisfaction by offering personalized call treatment.-
The Step-by-Step Guide to Agent Scorecards
by Gabriel De Guzman | Published On July 23, 2025
For something that plays such a massive role in how customer service teams operate, agent scorecards rarely get the spotlight they deserve.
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Jessica Hong: Finding Balance and Growth at ComputerTalk
by Jessica Hong | Published On July 22, 2025
Before joining ComputerTalk, I worked at big tech companies — a great experience that taught me a lot and connected me with amazing people I still keep in touch with.
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10 Easy Ways to Reduce Call Center Costs
by Anastasia Micic | Published On July 17, 2025
Struggling with high call center costs? Discover 10 proven strategies to reduce expenses without sacrificing customer service.
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Intelligent Virtual Agents (IVAs): Everything You Need to Know
by Nicole Robinson | Published On July 9, 2025---everything-you-need-to-know.png?sfvrsn=c22599c7_1 "Intelligent Virtual Agents (IVAs) - Everything You Need to Know")
Ready to upgrade customer service? This guide breaks down intelligent virtual agents in plain language, what they are, how they work, where they fit, and how to roll one out without overcomplicating things.
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Agentic AI for Contact Centers: A Complete Guide
by Gabriel De Guzman | Published On July 3, 2025
Agentic AI is transforming contact centers by boosting agent performance, slashing costs, and delivering stellar CX.
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Contact Center Outsourcing: Smart Scalable Customer Service
by Anastasia Micic | Published On June 25, 2025
Growth is a positive thing for any company. The more customers you attract and the more products you sell, the more successful your business becomes.
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Slice of ice Recap: Introducing ice 15
by Shaundalee Carvalho | Published On June 24, 2025
On Wednesday, June 11th, ComputerTalk hosted our latest Slice of ice webinar. During this webinar, our Training and Documentation Specialist, Christina Liu, presented some of the new features and improvements in our latest release.
Delivering exceptional experiences to customers is non-negotiable for all businesses today. After all, great customer service doesn’t just improve employee retention; it enhances your profits.
The IVR (Interactive Voice Response) system is a crucial resource for healthcare contact centers. Not only does it help you enable rapid, convenient self-service experiences for patients, but it can establish the foundation for a positive relationship with your target...
The contact center is a high-pressure environment, particularly now that customers expect faster, more personalized, and more strategic support from every company. In this space, maintaining high levels of employee engagement is crucial to preserving productivity and customer satisfaction.
