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Optimizing Contact Center Operations With Microsoft Teams

Learn how Microsoft Teams integrated contact centers are reshaping workflow optimization, communication strategies, and more!
What is a Virtual Agent for Call Centers?

Virtual agents are quickly becoming a crucial part of the modern contact center, extending the functionality of the traditional chatbot to transform self-service.
Contact Center Dashboards: The Ultimate Guide

Here is your ultimate guide to the different types of dashboards available and how they fit with your contact center.