Increase
customer satisfaction by offering personalized call treatment.-
20 Years at ComputerTalk: Chris' Journey From R&D Engineer to Tech Lead
by Chris Bardon | Published On February 5, 2024
It’s been 20 years since I started with ComputerTalk, so it’s an interesting time to reflect on how I got here, what I’ve done, and what made me stay.
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8 Ways to Increase Revenue Through Your Contact Center
by Kent Mao | Published On February 2, 2024
Many companies are realizing that their contact center can be more than just a cost center.
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Asynchronous Communication In Call Centers: Everything You Need To Know
by Erina Suzuki | Published On January 31, 2024
Businesses these days need to understand that modern consumers' communication preferences have undergone a significant transformation. Consequently, this shift has brought asynchronous communication to the forefront, changing how today’s contact centers operate and interact with customers.
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Call Center Monitoring: Tools, Features and Best Practices
by Kent Mao | Published On January 30, 2024
Call center monitoring is essential for streamlining operations and delivering an exceptional customer experience.
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Call Centers vs. Contact Centers – What You Need to Know
by Anastasia Micic | Published On January 25, 2024
Uncover the critical differences between call centers and contact centers, and choose the right model for enhanced customer service.
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Gamification for Contact Centers: The Ultimate Guide
by Kent Mao | Published On January 23, 2024
Imagine a contact center where work doesn't feel like a daily grind, but more like an exciting game that everyone's eager to play.
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How to Prevent Contact Center Data Breaches
by Erina Suzuki | Published On January 19, 2024
Contact centers, being repositories of sensitive personal and financial information, are continually at risk from both internal and external cybersecurity threats.
With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
ComputerTalk is excited to announce that we have been scored as a leader in numerous categories in InfoTech Research Group’s SoftwareReviews report published in November 2022.
We are looking forward to exhibiting at the Enterprise Connect Conference in Florida this year. Read on to learn more about Enterprise Connect and schedule a meeting with us!
