Increase
customer satisfaction by offering personalized call treatment.-
Real-Time Call Center Dashboards: Why They Matter
by Gabriel De Guzman | Published On August 20, 2025
If you’ve managed (or worked in) a call center, you’ve probably had days that felt chaotic. Maybe it’s a payment outage or a sudden rush after a promotion. You start the morning thinking you can handle everything. Two hours later, hold times are up and customers are getting irritated.
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Leo Chan: How I Found My Fit at ComputerTalk
by Leo Chan | Published On August 19, 2025
Whether your interests are in Application Development (AD), Quality Assurance, or Product Engineering, there are many opportunities available at ComputerTalk.
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How to Handle Call Spikes in Customer Service Without Sacrificing CX
by Nicole Robinson | Published On August 13, 2025
Learn how to handle call spikes without sacrificing customer experience. This guide shares 10 proven strategies to manage high call volume, improve forecasting, and keep your team ready for potential surges.
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10 Ways to Improve First Call Resolution
by Nicole Robinson | Published On August 6, 2025
Discover 10 clear ways to solve customer issues on the first call. Cut costs, save time, and keep people coming back to your business.
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The Step-by-Step Guide to Agent Scorecards
by Gabriel De Guzman | Published On July 23, 2025
For something that plays such a massive role in how customer service teams operate, agent scorecards rarely get the spotlight they deserve.
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Jessica Hong: Finding Balance and Growth at ComputerTalk
by Jessica Hong | Published On July 22, 2025
Before joining ComputerTalk, I worked at big tech companies — a great experience that taught me a lot and connected me with amazing people I still keep in touch with.
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10 Easy Ways to Reduce Call Center Costs
by Anastasia Micic | Published On July 17, 2025
Struggling with high call center costs? Discover 10 proven strategies to reduce expenses without sacrificing customer service.
Call center optimization is a crucial process of leveraging cutting-edge technologies and processes to enhance the customer experience and improve the efficiency of your contact center.
We’re pleased to announce the general availability of ice Contact Center 14! ice 14 includes a number of new features and functionalities that can enhance contact center operations and customer experiences.
The contact center is a high-pressure environment, particularly now that customers expect faster, more personalized, and more strategic support from every company. In this space, maintaining high levels of employee engagement is crucial to preserving productivity and customer satisfaction.
