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Customer Engagement Solutions: 6 Best Practices for Contact Centers
by Nicole Robinson | Published On March 5, 2025Looking to enhance customer interactions and boost satisfaction? Discover best practices for contact centers using customer engagement solutions.
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Generational Customer Service: Gen Z to Baby Boomers
by Erina Suzuki | Published On February 24, 2025Learn how customer service expectations differ for Gen Z, Millennials, Gen X, and Boomers. Discover strategies, examples, and tips to adapt your support to each generation.
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Richard Damra: Growth and Development at ComputerTalk
by Richard Damra | Published On February 24, 2025ComputerTalk provides diverse growth opportunities and a supportive team makes the learning process seamless.
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20 Proven Strategies for Contact Center Workforce Optimization
by Erina Suzuki | Published On February 19, 2025Learn how to boost efficiency and productivity, reduce costs, and transform customer service with these expert tips for contact center workforce optimization.
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Top 2025 Trends in Customer Service
by Anastasia Micic | Published On February 13, 2025Ready to transform customer experience in 2025? Discover the top customer service trends shaping today’s landscape, from agentic AI and hyper-personalization to employee experience.
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Proudly Canadian: ice Contact Center and ComputerTalk’s Commitment to Homegrown Innovation
by Shaundalee Carvalho | Published On February 7, 2025As many Canadians have recently become more conscious about buying Canadian, ComputerTalk is proud to be a Canadian business. As fellow Canadians, we want to say thank you to our customers for choosing to support a homegrown product. If you’re not a customer yet but are currently looking for a Canadian contact center, you’ve come to the right place!
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Contact Center Vendor Support: How to Choose a Partner You Can Rely On
by Nicole Robinson | Published On February 6, 2025


