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ACD vs IVR in Call Centers: What’s the Difference?

ACD and IVR systems play a key role in many call centers, from retail and banking to hospitals.
AI Chatbots in Customer Service: A Guide

AI chatbots have become a major part of our daily lives. Learn more about these modern, AI-powered virtual agents.
5 Ways to Spread Love to Your Contact Center Agents This Valentine’s Day

Happy Valentine’s Day! On this day of love, we often think about ways we can show love and appreciation to the important people in our lives. But while it may not be your first thought, today is also a great...