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Contact Center for Credit Unions: 3 Ways ComputerTalk Improved SCCU’s Operations
by Anastasia Micic | Published On December 15, 2023It's important for banks and credit unions to provide seamless member support through their contact centers. Learn how ComputerTalk’s ice solution made a quick and measurable impact on a BC-based credit union.
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The Rise of Remote Contact Centers: Leveraging Technology to Serve Global Customers
by Nicole Robinson | Published On December 14, 2023With the prevalent interconnected global marketplace, the dynamics of customer service are shifting rapidly. Remote contact centers are emerging not just as a novel concept but as a critical component for businesses.
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Cloud Contact Center vs. On-Premises: What’s the Difference?
by Kent Mao | Published On December 13, 2023
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The 3 Best Gifts to Give Your Customers This Holiday Season
by Shaundalee Carvalho | Published On December 11, 2023With the holidays upon us, it’s officially the season for giving! As you think about the different ways you plan on giving this year – to friends, family, or those in need – be sure to consider how you can give to your customers as well.
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Microsoft Teams Security and Compliance in Call Center Environments
by Erina Suzuki | Published On December 8, 2023Ensuring the sanctity of your customer's data is of paramount importance, especially in call centers where every interaction is layered with valuable information.
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ComputerTalk will be exhibiting at Enterprise Connect 2024
by Anastasia Micic | Published On December 7, 2023We are looking forward to Enterprise Connect 2024! If you’ve never heard of it, continue reading to find out what it entails and what we’re looking forward to next year.
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Contact Center Data Security: Risks, Protocols and Best Practices
by Kent Mao | Published On December 6, 2023
The Ultimate Duo: Everything You Need to Know About Enhancing Your Customer Service with a Chatbot or Live Chat
To maximize the benefits of Chatbot and Live Chats to achieve your overall customer service goals, you need to understand what they are and each of their benefits.
Staff Spotlight: Dave Komaromi
It is hard to believe 5 years have flown by and I am deeply rooted in the world of Major Incident Management and Business Continuity Planning at ComputerTalk. After spending 20+ years within the large corporate law firm environment,...
New Call Center Agents Should Keep These 7 Tips in Mind
Congratulations! You nailed the interview, got the job, and your first day as a call center agent is right around the corner.