Increase
customer satisfaction by offering personalized call treatment.-
Call Center Agent Scorecard Templates That Help Improve Performance
by Anastasia Micic | Published On September 12, 2025
If you’ve ever sat down to review a call with an agent and found yourself thinking, “Where do I even start?”, you’re not alone. Many managers and supervisors have been there.
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AI in Education Contact Centers: Key Use Cases Driving Efficiency
by Nicole Robinson | Published On September 4, 2025
Let’s talk about what’s happening inside a typical education contact center right now.
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How to Reduce Call Center Wait Times Without Sacrificing Quality
by Nicole Robinson | Published On August 27, 2025
Find out how you can shorten hold times, help your agents work more effectively, and keep customers from hanging up in frustration. These 10 strategies will help you improve results without sacrificing service.
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Real-Time Call Center Dashboards: Why They Matter
by Gabriel De Guzman | Published On August 20, 2025
If you’ve managed (or worked in) a call center, you’ve probably had days that felt chaotic. Maybe it’s a payment outage or a sudden rush after a promotion. You start the morning thinking you can handle everything. Two hours later, hold times are up and customers are getting irritated.
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Leo Chan: How I Found My Fit at ComputerTalk
by Leo Chan | Published On August 19, 2025
Whether your interests are in Application Development (AD), Quality Assurance, or Product Engineering, there are many opportunities available at ComputerTalk.
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How to Handle Call Spikes in Customer Service Without Sacrificing CX
by Nicole Robinson | Published On August 13, 2025
Learn how to handle call spikes without sacrificing customer experience. This guide shares 10 proven strategies to manage high call volume, improve forecasting, and keep your team ready for potential surges.
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10 Ways to Improve First Call Resolution
by Nicole Robinson | Published On August 6, 2025
Discover 10 clear ways to solve customer issues on the first call. Cut costs, save time, and keep people coming back to your business.
Creating exceptional experiences for students, staff, parents, and alumni starts with a strategic, modernized contact center approach.
The IVR system is one of the most important tools in any contact center, allowing you to deliver streamlined self-service experiences to customers and manage calls more effectively.
In the higher education sector, the right IVR can streamline everything from handling...
I’ve been part of the ComputerTalk family since 2015. My journey here has been nothing short of amazing, and I’m excited to share my story with you. I started at ComputerTalk as a summer student, eager to dive into the...
