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Richard Damra: Growth and Development at ComputerTalk
by Richard Damra | Published On February 24, 2025ComputerTalk provides diverse growth opportunities and a supportive team makes the learning process seamless.
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20 Proven Strategies for Contact Center Workforce Optimization
by Erina Suzuki | Published On February 19, 2025Learn how to boost efficiency and productivity, reduce costs, and transform customer service with these expert tips for contact center workforce optimization.
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Top 2025 Trends in Customer Service
by Anastasia Micic | Published On February 13, 2025Ready to transform customer experience in 2025? Discover the top customer service trends shaping today’s landscape, from agentic AI and hyper-personalization to employee experience.
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Proudly Canadian: ice Contact Center and ComputerTalk’s Commitment to Homegrown Innovation
by Shaundalee Carvalho | Published On February 7, 2025As many Canadians have recently become more conscious about buying Canadian, ComputerTalk is proud to be a Canadian business. As fellow Canadians, we want to say thank you to our customers for choosing to support a homegrown product. If you’re not a customer yet but are currently looking for a Canadian contact center, you’ve come to the right place!
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Contact Center Vendor Support: How to Choose a Partner You Can Rely On
by Nicole Robinson | Published On February 6, 2025Contact centers are the backbone of customer experience, serving as the first point of contact for resolving issues, answering queries, and building brand loyalty.
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Mastering iceSurvey: Enhancing Customer Feedback with Actionable Insights
by Erina Suzuki | Published On January 31, 2025On January 22nd, ComputerTalk hosted our latest Slice of ice webinar on iceSurvey, our built-in survey tool designed to capture valuable customer feedback. During this session, our Training & Documentation Specialist, Diane Vasquez, walked attendees through the features, setup, and best practices for using iceSurvey effectively.
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Meet ComputerTalk at Enterprise Connect 2025
by Erina Suzuki | Published On January 27, 2025We’re super excited to share that we’ll be attending Enterprise Connect 2025 this March! As a leading contact center provider, we’re thrilled to join the ultimate event for communication and collaboration technology. Stop by our booth #1230 to discover how we can help transform your contact center operations and take your customer experience to the next level.
In today’s digital world, contact centers serve as the front line of customer communication for businesses across all industries. But with that role comes great responsibility—and risk.
Protecting data is a top priority for call centers, where every interaction contains valuable information.
Call center monitoring is essential for streamlining operations and delivering an exceptional customer experience.
