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  • Mastering iceSurvey: Enhancing Customer Feedback with Actionable Insights

    by Erina Suzuki | Published On January 31, 2025

    On January 22nd, ComputerTalk hosted our latest Slice of ice webinar on iceSurvey, our built-in survey tool designed to capture valuable customer feedback. During this session, our Training & Documentation Specialist, Diane Vasquez, walked attendees through the features, setup, and best practices for using iceSurvey effectively.


  • Meet ComputerTalk at Enterprise Connect 2025

    by Erina Suzuki | Published On January 27, 2025

    We’re super excited to share that we’ll be attending Enterprise Connect 2025 this March! As a leading contact center provider, we’re thrilled to join the ultimate event for communication and collaboration technology. Stop by our booth #1230 to discover how we can help transform your contact center operations and take your customer experience to the next level.


  • The Guide to IVR Testing: Ensuring Seamless Customer Experiences

    by Nicole Robinson | Published On January 22, 2025

    IVR (Interactive Voice Response) systems are a common component of most contact centers. When these systems function effectively, they help to enhance customer experiences, enabling streamlined self-service, and ensuring callers reach the right agent or department.


  • Christopher Rodgers: From Learning to Leading

    by Christopher Rodgers | Published On January 16, 2025

    When I first discovered ComputerTalk, I took my time exploring their corporate LinkedIn account and website to get a better sense of not just what the company does, but also how employees felt about working there.


  • Choosing a Contact Center Vendor: What to Look for in 2025

    by Erina Suzuki | Published On January 14, 2025

    Knowing how to choose the right contact center vendor is more important than ever in today’s world. It’s not just about staying ahead of technological changes anymore. It’s about adapting to your customer’s ever-evolving expectations and preferences.


  • Microsoft Teams Certified Contact Center vs. Microsoft Dynamics 365 Contact Center

    by Anastasia Micic | Published On January 8, 2025

    Delivering exceptional experiences to customers is non-negotiable for all businesses today. After all, great customer service doesn’t just improve employee retention; it enhances your profits.


  • The Ultimate Guide to Utility Contact Centers: Best Practices, Tools, and Trends

    by Nicole Robinson | Published On December 30, 2024

    Utility companies make the world go around. They’re the organizations responsible for ensuring we all have access to energy, heat, water – everything we need to thrive. The utility contact center acts as the main bridge between these essential businesses and their customers.

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