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Contact Center CRM Integrations: A Complete Guide
by Kent Mao | Published On January 16, 2024
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What is IVR in a Call Center?
by Nicole Robinson | Published On January 15, 2024Explore IVR's crucial role in modern call centers, optimizing customer interactions and operational efficiency with advanced technology.
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AI Transcription for Contact Centers: What You Should Know
by Kent Mao | Published On January 12, 2024
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Introducing ComputerTalk's rebrand
by Erina Suzuki | Published On January 7, 2024In a world that's constantly evolving, so are we. We're kicking off the new year with a rebrand, and we're super excited to share what’s new!
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How to Scale Call Center Operations with Microsoft Teams
by Anastasia Micic | Published On January 5, 2024Learn how Microsoft Teams integration empowers call centers to scale efficiently, ensuring seamless operations and exceptional customer experiences.
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How to Enhance Every Touchpoint in a Customer’s Journey
by Nicole Robinson | Published On December 23, 2023Discover key strategies to enhance customer journeys with effective touchpoint analysis and customer experience enhancement.
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Should You Merge Traditional and Digital Communications?
by Erina Suzuki | Published On December 18, 2023
3 Reasons to Enable Multi-Contact Handling in Your Contact Center
Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents. This ultimately increases agent efficiency, which can lead...
ComputerTalk’s ice Contact Center Leads Among Competitors!
ComputerTalk is pleased to announce that we have been scored as a leader in numerous categories in InfoTech Research Group’s SoftwareReviews this year.
3 Ways to Improve Efficiency in Your Contact Center
Here are a few best practices that you can use in your contact center to boost efficiency.