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10 Best Microsoft Teams Contact Centers in 2024
by Kent Mao | Published On May 27, 2024Integrating your contact center with Microsoft Teams can provide you with an all-in-one contact center solution that is flexible and easy to use.
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How to Integrate Your Call Center with Salesforce
by Kent Mao | Published On May 16, 2024You may be familiar with Salesforce as a CRM platform, but did you know that it can enhance your call center too?
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Speech Analytics Tools for Call Centers: A Guide
by Kent Mao | Published On May 10, 2024The right data is essential for improving your call center operations. Speech analytics tools can help unlock the hidden data in every call.
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Contact Center Dashboards: The Ultimate Guide
by Anastasia Micic | Published On May 7, 2024Here is your ultimate guide to the different types of dashboards available and how they fit with your contact center.
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Srijit Dutta – Navigating my career at ComputerTalk
by Srijit Dutta | Published On May 3, 2024Like many non-tech-oriented grads before me, my path to Tech was atypical. It was riddled with professional experiences from diverse industries such as Finance, Compliance, Education, and Consulting.
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Call Center Automation Software: Best Tools for 2024
by Kent Mao | Published On May 2, 2024It seems like call center automation is everywhere these days, from chatbots and virtual agents to quality assurance and workforce management software.
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How To Evaluate a Call Center Agent’s Performance
by Anastasia Micic | Published On April 29, 2024
Strengthen Your Contact Center With Canned Responses
With just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction.
ComputerTalk’s ice Contact Center Leads in Ease of Customization Category
ComputerTalk is pleased to announce that we have been scored as a leader against competitors in the Ease of Customization category in InfoTech Research Group’s Software Reviews.
Top Reasons You Need Skills-based Routing in Your Omnichannel Customer Service
Enhance your contact center performance with skills-based routing. Uncover the significance of directing your customers to the appropriate customer service representative.