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How to Make the Most of Customer Service Analytics in Call Centers
by Erina Suzuki | Published On November 6, 2023In a customer-centric world, relying on intuition alone no longer cuts it; data-driven strategies have become the lifeblood of effective business decisions. Contact centers, which were once dismissed merely as overhead costs, have undergone a transformation. Today, they stand as rich reservoirs of invaluable customer data, capturing every nuance of client interactions.
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How to Meet KPIs and Boost Customer Satisfaction
by Anastasia Micic | Published On November 1, 2023Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market
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ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report
by Erina Suzuki | Published On October 20, 2023InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.
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Top Reasons You Need Skills-based Routing in Your Omnichannel Customer Service
by Anastasia Micic | Published On October 12, 2023Enhance your contact center performance with skills-based routing. Uncover the significance of directing your customers to the appropriate customer service representative.
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Key Strategies For Optimizing Customer Support Services
by Nicole Robinson | Published On October 11, 2023Elevate your business with effective customer support strategies. Discover key approaches to optimize service, enhance satisfaction, and drive long-term success.
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How Conversational AI Will Impact Customer Service
by Erina Suzuki | Published On September 28, 2023Customer satisfaction is critical to running a successful business, but employing a full-time staff of customer service representatives comes at a significant cost. As a result, many companies have had to choose between getting happy customers and smaller profits or unhappy customers and higher profits—until now.
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ComputerTalk has Secured the Top Position as the Preferred Support Provider
by Anastasia Micic | Published On September 22, 2023
How to Reduce Agent Churn: A Complete Guide
There are many ways to improve employee satisfaction and reduce churn in customer service.
ComputerTalk Announces General Availability of ice 11
It’s finally here! We at ComputerTalk are excited to announce the general availability of ice Contact Center 11, our latest version.
12 Resources to Help you Maximize your ice Contact Center Investment
It has now been a year since the COVID-19 pandemic began and almost a year since ComputerTalk began our Lunch and Learn/Slice of ice webinar series. The series began with a single webinar devoted to supporting contact centers through the...