Increase
customer satisfaction by offering personalized call treatment.-
Reflections from Enterprise Connect 2025: Elevating Customer Experience with AI
by Jean-Nicolas Robitaille | Published On April 4, 202516e46880-dade-4897-82a1-1cb60fce72fd.jpg?sfvrsn=52c67b05_1 "EC Day 3 (2)")
At Enterprise Connect 2025, the evolving role of AI in customer experience (CX) took center stage. The event highlighted the importance of a holistic CX approach, where AI plays a key role in enhancing customer journeys.
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Top 10 Enterprise Contact Center Solutions in 2025
by Nicole Robinson | Published On April 2, 2025
In 2025, nothing has a bigger impact on any company’s chances of success than their approach to customer experience. Every interaction you have with a customer, whether it’s a sales call or a response to a service request, can make or break your chances of sustainable growth.
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IVR for Utilities: Benefits, Trends, and Best Practices
by Erina Suzuki | Published On March 26, 2025
Learn all about how IVR solutions benefit utilities companies, and discover the best practices for using IVRs effectively in this guide.
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Eric Prits: Growing My Career At ComputerTalk
by Eric Prits | Published On March 24, 2025
My journey first started at ComputerTalk back in 2019, right out of university, on the Application Development team.
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Introducing ice Contact Center 15: Why This Release Sets Us Apart!
by Nicole Robinson | Published On March 20, 2025
At ComputerTalk, innovation never stops — and we’re excited to announce that our newest version, ice 15, is now generally available as of May 5th, 2025!
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ComputerTalk ice Contact Center Announces Support for Microsoft Teams Phone extensibility
by Nicole Robinson | Published On March 17, 2025
Microsoft recently announced Microsoft Teams Phone extensibility at Enterprise Connect. ComputerTalk is excited to work with Microsoft on another early adopter project, continuing our commitment to innovation and seamless integration within the Microsoft ecosystem.
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Internal Call Centers: A Complete Guide
by Anastasia Micic | Published On March 11, 2025
Think that call centers are just for managing customer-facing communications? Think again. In today’s fast-paced and ever-evolving business world, your employees need a streamlined and intuitive way to access support, share information, and submit inquiries too. That’s where an internal call center comes in to turbocharge team alignment.
Imagine a contact center where work doesn't feel like a daily grind, but more like an exciting game that everyone's eager to play.
Cybersecurity is increasingly important in today’s digital age. Learn how to protect your customer data from cyberattacks.
With the holidays upon us, it’s officially the season for giving! As you think about the different ways you plan on giving this year – to friends, family, or those in need – be sure to consider how you can...
