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Call Center Automation Software: Best Tools for 2024
by Kent Mao | Published On May 2, 2024It seems like call center automation is everywhere these days, from chatbots and virtual agents to quality assurance and workforce management software.
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How To Evaluate a Call Center Agent’s Performance
by Anastasia Micic | Published On April 29, 2024From first contact resolution to net promoter score, there are a variety of ways to measure your agents' performance.
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Slice of ice Recap: Introducing ice Contact Center 13
by Nicole Robinson | Published On April 25, 2024On Wednesday, April 17, 2024, ComputerTalk presented our latest version of ice Contact Center, ice 13, in our Slice of ice session.
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21 Best Practices for Designing a Great IVR System
by Kent Mao | Published On April 24, 2024Interactive voice response (IVR) systems can help automate your call center and provide customers with self-service options.
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Contact Center Quality Management: Best Software Tools in 2024
by Kent Mao | Published On April 18, 2024From analytics to agent coaching tools, there are many quality management solutions on the market today.
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Optimizing Contact Center Operations With Microsoft Teams
by Anastasia Micic | Published On April 16, 2024Learn how Microsoft Teams integrated contact centers are reshaping workflow optimization, communication strategies, and more!
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Call Center Authentication: Best Methods and Software in 2024
by Kent Mao | Published On April 12, 2024
Multi-Contact Handling: The Complete Guide
Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents.
The top 5 customer service strategies to maintain customer loyalty in a recession
In a recession, it can be challenging to maintain customer loyalty. Therefore, organizations need a strategic, comprehensive plan to retain their best customers.
Are you attending Microsoft Ignite 2022?
Ignite is an annual conference for developers and IT professionals hosted by Microsoft.